Tech fund info 

Apply here if you’re struggling to access your studies online. Contact your lecturer, Te Punaka Ōwheo or Student Success if you want help with your application.

Find out about computer specifications for your programme and top tips on what to buy.

Getting IT Support

Our website has a wide range of information to help you with your IT support issues. 

If you are experiencing an isssue you can Create a support request or call us if you have any IT issue that impacts on your studies, and we’ll do our best to help.

When you call, or email, it is very helpful if you quote your student ID number to speed up the job logging process. You may be asked some questions to verify your identity, just so we are sure we are helping the right person.

We can help students who are experiencing trouble with:

• Login/password issues

• Student e-mail, on the OP Office 365 system

• Moodle, Bracken, KuraCloud, PathBrite

• Adobe Connect

• eTV

• PaperCut printing account top-ups and enquiries

• Help connecting to the OP student wireless network – laptops and phones

• Advice and assistance with student laptops and smart devices

Hours of Service

Dunedin and Central Campuses

With the end of the beginning of the 2020 academic year, our extended IT Support hours will start from Sunday 16th February and will Friday 27th November 2020.

After this date, you are still most welcome to call us for IT Support anytime during our normal business hours.

Holiday operating hours of service

Please note: there are times during the day when the Student IT Service Desk call queue can get rather busy.

Please be patient and hold on. If we have a significant delay in answering your call, you will be able to leave a voice message after approximately five minutes on hold – but please leave your full name, Student ID number, and a contact phone number so we can call you back.

Hours of Service - Auckland Campus

Remote Support

We have the ability to link up with computers out on the Internet and see what is on your screen, using our BeyondTrust remote support system. However, we can only connect with computers owned by you, and only with your permission. 

If you are experiencing problems with a computer owned by your employer, we ask you to first contact the IT support person who looks after your business' computers. We are very happy to work with them to help resolve your IT issue, but we need to respect your employer’s IT policies. Our BeyondTrust system is a safe and secure “client/server” system where we ask you to log onto our BeyondTrust system website, and we meet you on the BeyondTrust server. (This system is not a “peer-to-peer” connection and is very secure.) At the end of the support session all trace of the connection is removed and your computer privacy is assured. To obtain help via a remote support call, please call the Student IT Service Desk, and they will provide the instructions on how to make this connection.

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